Privacy Policy

This Privacy Policy sets out how we, Topsail Insurance Pty Ltd. (“we, us, our”), will use personal data.

Who will have access to your data?
Data will be used by Topsail Insurance Pty Ltd. in the manner set out below (see “How will we use personal data?”).

What will we collect?

• We will collect names, addresses and other details provided by you when you contact us with a question or to obtain a quotation for one of our products or services.
• When you use this website we automatically collect information about your browsing session such as your IP address and what type of device you are using (eg. a computer, a smart phone or a tablet). We also keep a record of the pages that you view during your visit. This information is used to improve the way in which our website operates and for systems administration purposes. This website also makes use of cookies. For more information, please read our Cookie policy.

How will we use personal data?
• When you contact us we will use personal data provided to us to answer your request, for example answer questions you have posed or provide a quotation. In addition, personal data may be used for management information and research. We may disclose information to our group companies, service providers, agents and distribution partners for these purposes.
• We would like to keep you informed about products and services that we believe will be of interest to you. If you have consented to this we may contact you (by mail, email, telephone or other appropriate means) in order to tell you about carefully selected products, services or offers that we believe will be of interest to you. You may write to us at the address below at any time to stop us using your data in this way.

Links
• For your convenience we may have included links on this website to other sites that we believe you may find useful. These websites will each have their own privacy statement, which may differ from ours. Therefore, please ensure, when you click on any of our links, that you read the privacy statement located on the website you have selected. Any websites connected with this site are not within our control.
• Where you have linked to our website from a third party website, we may be required to pass your personal information to the third party. Please read the privacy statement provided by the third party website to make sure that you understand how they will process your information.

Your consent/information
• By using this website, you are saying that you agree to the collection and use of any personal information sent to us, provided it is used as set out in this Policy.
• If we decide to change the Privacy Policy, we will post those changes on this page so that you are always aware of the information we collect, how we use it and under what circumstances it is disclosed.
• People have the right to ask for a copy of the information we hold about them (for which we may charge a small fee) and to correct any inaccuracies in their information.
• The Internet is not a 100% secure medium of communication and, accordingly, we cannot guarantee the security of any information transmitted via the Internet. We are not responsible for any damages you, or others, may suffer as a result of the loss of confidentiality of such information.
• Communications will be monitored regularly to improve our service and for security and regulatory purposes.
• Before you provide us with any personal data about a third party you must obtain the correct authority from the individual(s) concerned and undertake to keep them advised about how their information will be used.
• If your personal details change, please let us know by contacting the address provided in the “Further Information” section below.
Further Information
• If you have any queries in relation to this Privacy Policy you may write to our Compliance Officer at: Topsail Insurance Pty Ltd 260B Preston Point Road, Bicton. WA 6157 enquiries@topsailinsurance.com.au

Once you have lodged the claim

  • You may be asked to obtain estimates for repairing any damage; and/or
  • to obtain quotations for the replacement of any items lost or destroyed.
  • Any estimates or quotations should be sent to your claims contact to inspect and/or investigate. Except in an emergency or to prevent any further damage, repair instructions should not be given without our prior agreement.
  • When you are satisfied with the repairs, the invoice should be paid by you and the receipted invoices should then be forwarded to the Claims for payment to you.
  • For more information regarding the claims process, please see the Product Disclosure Statement that was provided with your documentation or available in the Document Hub section of our website.

Yacht / Motorboat claims procedure for all policies starting after 1st January, 2019

  • By Email: claims@topsailinsurance.com.au
  • By Post: The Catalina Anchorage, 1/235 Spit Road, Mosman. NSW 2088
  • By Telephone: Sydney: 02 9188 78 28 Perth: 08 6102 8861
  • DAMAGE CLAIM - Please complete and return the claim form when notifying us of your claim Damage Claim Form.
  • THEFT CLAIM - Please complete and return the claim form when notifying us of your claim Theft Claim Form.
  • The claim form should be returned to Topsail, fully completed, as soon as possible whether or not you intend to make a formal claim
  • We will pass this information on to The Argenta Group who will deal with your claim and contact you directly.
  • If you prefer to send it directly to Argenta then please send it to:  2121AUAClaims@argentagroup.com

Amlin Yacht / Motorboat claims procedure for all policies starting before 31st December, 2018

  • By Email: boatclaims@msamlin.com
  • By Post: MS Amlin 11 Tower View, West Malling. Kent UK ME19 4UY
  • By Telephone: +44(0) 1732 223610
  • If you require URGENT assistance outside of office hours please call +44 (0) 208 502 6999
  • This number will be available between the hours of 5pm and 10pm GMT on weekdays and between 8am and 10pm GMT on weekends and bank holidays. Out of these hours there is a voicemail facility which is monitored regularly
  • For more information regarding the Amlin claims process, please visit page 8 of the Amlin Product Disclosure Statement
  • DAMAGE CLAIM - Please complete and return the claim form when notifying us of your claim Damage Claim Form.
  • THEFT CLAIM - Please complete and return the claim form when notifying us of your claim Theft Claim Form.

Helpful Claims Advice

  • When loss or damage occurs you should act as if uninsured. This may seem unusual advice but it is most important that in the event of any incident involving your vessel, you must take all reasonable steps to minimise the loss.

Own Damage

  • Take immediate action to safeguard and protect any property from further damage or deterioration (this may include first aid to the engine).
  • Enlist help (professional if necessary) if immediately required to safeguard and protect your boat and equipment.
  • Try to agree a realistic charge or fee if a tow is required before acceptance.
  • Retain and look after all broken/torn/damaged items for inspection.

Damaged by a Third Party

  • If racing, protest the Third Party if they did not accept a penalty. Obtain witness(es) statements.
  • Obtain details of boat type/class/number/name/club and any witness(es) details in addition to the name(s) and address(es) of the helm and boat owner.
  • Road Accidents - obtain details of the driver, vehicle and insurer and any witness(es), and/or call the Police to the scene. If possible write down all the details and make a sketch of the site.

Damage to Third Parties

  • If a Third Party wishes to hold you liable for damage, provide them with our details, your name, policy number and boat details. You should acknowledge any correspondence and pass it on to us immediately.
  • Do not make any admission of liability and do not make any offer of payment.

Theft/Vandalism

  • Any theft or malicious damage should be reported to the Police promptly.
  • Keep a note of the Police Crime Reference Number.
  • We will also need the serial numbers of any engines, tenders etc.
  • Notify your club and local harbour master with full details of the theft/vandalism.
  • This Helpful Claims Advice section is intended to provide some guidance should you have to submit a claim under your policy. It does not form part of any policy wording or give any indication of acceptance of a claim

Useful Information

  • Please remember that the repair contract is between you and the contractor. Any instructions regarding either repair or replacement must come from you. However you must seek our agreement in the first place.
  • The claim may be subject to deductions in addition to any policy excess and the clauses in your policy wording should be read carefully so that you are fully aware of these (e.g. sails, covers and outboard motors).

Looking for a document? You’ll find it here.

Document Hub
INSURANCE AFFILIATIONS